Most common problem: You mistakenly used the logo upload button to upload an image and not a logo. A logo that is not transparent will cover everything underneath it and block the waveform.
Step 1: Go to the media tab of the transcript editor.
Do you see a red DELETE button? If yes continue to Step 2.
If you see a blue UPLOAD button the logo is not the problem. Try the next fix on this page.
Step 2: Click the red DELETE button to remove the logo.
Step 3: A new window will pop up. Click the red DELETE button again.
Step 3: The waveform should now be back.
Problem: You selected None as your waveform style.
Step 1: Click on your waveform in the editor.
Step 2: Make sure Wave Type is any selection other than None.
Step 3: You should now see your waveform again.
Please contact us at firstname.lastname@example.org or chat us if you need further assistance!