Of course we are ALWAYS here to help, but if you are a do it yourself type of person here are troubleshooting tips!
Tip 1: Refresh your screen!
Tip 2: Completely close and reopen your browser.
Tip 3: Try a different browser. Make sure both the type of browser and version is supported.
Browser Versions Supported by Headliner
Chrome: version 63.0.0 and greater
Firefox: version 55.0.0 and greater
Safari: version 11.0.0 and greater
File not uploading
Tip 1: Make sure the name of the file you are uploading has only letters, numbers, or underscores. Example file names that won't work: example$1.mp3 exa"mple"example.mp3 example*^5372.mp3
Tip 2: Try converting the file to another acceptable format. MP3 to WAV or vice versa.